Answers
FAQ
Answers
FAQ
Is this the same as an SEO audit?
No. ReplyBench checks the customer journey you confirm: the next step, proof, follow-up, and competitor pages that can be read. It does not turn a score into revenue. It does not score keywords, backlinks, or technical SEO, and it does not include SEO work, ad management, copywriting, or implementation.
Does this replace ReplyOS?
No. ReplyBench measures where a confirmed customer journey breaks. ReplyOS is a separate operations product. A ReplyBench fee is not credited against ReplyOS.
How is ReplyBench different from ReplyScore and ReplyOS?
ReplyScore measures whether you are recommended. ReplyBench measures where the customer journey breaks. ReplyOS runs the operation. They are separate products.
Do I need competitors?
No. Competitors improve the benchmark, but you can run a standalone snapshot. The Full Audit compares against 3 named competitors (yours, or chosen by us). Extra competitors are £75 each.
Do you analyse competitor websites?
The Snapshot crawls public HTML you name (home plus two ranked hubs per site, robots.txt respected). Failed or shell pages are Could not verify — we never invent ratings. The Full Audit (£495) crawls deeper, adds labelled intake, a human live enquiry test, and a 15-minute findings call.
Is a financial scenario guaranteed?
No. A scenario is shown only when you open one and supply the figures. It is an illustration, not financial advice, and not a guarantee of lost or recoverable revenue. Reports saved before 24 October 2026 keep the figures stored on them.
Can agencies use this?
Yes. The Agency plan is £399 a month and includes client workspaces, invitations, a portfolio, and white-label PDF exports. Limits are the scope recorded on that purchase.
How is this different from a website review?
A typical website review looks at design, copy, and SEO. ReplyBench checks the customer journey you confirm: the next step, proof, follow-up, and competitor pages that can be read. Unknown stays unknown.
Who owns ReplyBench?
ReplyBench is a product of Reply Intelligence Group Ltd (Company No. 17040048). The parent company owns the intellectual property in ReplyBench and the wider Reply Intelligence Group portfolio, including ReplyOS and ReplyScore.
What is your refund policy?
If we have not started intake, contact us within 14 days and we will refund in full. Once the live enquiry test has begun, the fee covers diagnostic work already underway and is not refundable.